Helpdesk Specialist

ID: 10008

City: Norcross

State: Georgia

Posted: February 18, 2019

Junior IT Support Technician to $18 per hour - Contract to HIRE!

Our client, a global manufacturing leader, is currently adding a Technical Support Technician to their internal support team.  This is an excellent role for a recent graduate who is ready to put their knowledge and communication skills to work! The IT Support Tecnician will provide support for desktop/laptop computers and peripherals which includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal performance. Troubleshoot reported problems in a timely and accurate manner and provide end user training/assistance when required.

WHAT YOU’LL DO

  • Install, configure and set up new computer hardware including printers
  • Install and configure new software
  • Upgrade software
  • Move computers and peripherals from one office location to another
  • Provide connectivity of PC hardware to the LAN (local area network)
  • Troubleshoot routine software and PC hardware problems
  • Lift and carry moderately heavy equipment for installations and moves
  • Maintain familiarity with technical standards, policies, and procedures and ensure adherence.
  • Work after hours as necessary to minimize business interruptions (system outages, troubleshooting, system upgrades, etc.) and provide non-business hour support (both remote and onsite).

WHAT YOU NEED

  • Must be enrolled in a post-secondary college or university.
  • Required coursework or equivalent experience in an information technology or computer related curriculum.
  • Strong customer service attitude.
  • Strong written and verbal communications skills.
  • Excellent problem solving skills.
  • Ability to work independently and with little supervision.
  • Ability to multi-task.
  • Working knowledge of computer hardware, Microsoft Windows and Microsoft applications

HOW TO STAND OUT

  • Skills with Microsoft Office (Outlook, Word, Excel, PowerPoint).
  • Basic networking knowledge – Network Interface Cards, Ethernet
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