Help Desk Analyst

ID: 10656

City: Atlanta

State: Georgia

Posted: July 08, 2019

Help Desk Analyst

Location: Atlanta

Compensation: $40-45,000/year

ExecuSource is seeking a Help Desk Analyst to provide technical support to end users for day-to-day computing duties and problems.

Key Responsibilities

  • Serve as initial contact for all internal and external customer technical support required for computer workstation hardware and software, telephone, network, operating system, printing, and Internet access problems
  • Answering help desk line, providing first-level ticket resolution, and escalating tickets as necessary
  • Performs installations, upgrades, moves, and changes for computer workstation hardware and software, printers, phones, and other common office hardware

Requirements

Skills, Knowledge, and Experience

  • 1-3 years of experience in PC/local area network technical support roles
  • Strong knowledge PCs, laptops, tablets, printers, and other common office hardware devices
  • Strong working knowledge of Windows, Microsoft Office, MS-DOS, communications software, virus software, and diagnostic tools
  • Familiarity with Apple hardware and iOS is preferred
  • Ability to diagnose and resolve local and remote computing problems
  • Ability to effectively communicate technical advice to a non-technical audience

Education

  • BS in Computer Science or related field is preferred

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