PC Support Technician

ID: 8972

City: Atlanta

State: Georgia

Posted: June 07, 2018

The IT Support Technician is responsible for providing system and user support for operating system requirements which includes PC hardware/software support and new user setup and orientation. The IT Support Technician will provide extensive application software support and troubleshooting for a wide variety of software packages for user groups based on-site and remote users.   
  • - Maintains, Troubleshoots and works with PC Hardware, PC Software and Local Area Networks and Servers
  • - Evaluates user needs, orders approved equipment/software and configures/installs new hardware
  • - Maintains detailed records of equipment, hardware and configurations
  • - Plans and implements upgrades and maintenance of existing hardware as projected and approved
  • - Provides customer centered support to all users on all software applications-to include routine training as well as troubleshooting and correcting software problems
  • - Responsible for researching, recommending and implementing new software
  • - Maintains documentation and licensure records for all purchased software. Stays current on all software and ensures upgrades are obtained and properly installed
  • - Maintains Central Office LAN including: Checking backups, maintaining security and file structure, maintaining users and user profiles
  • - Monitors performance and utilization of all servers ensuring efficient operation and data protection
  • - Stays current on available network products, services and technology and makes recommendations to ensure network is efficient and reliable
  • - Assists with programming copiers for scanning and emailing documents
  • - Provides quality customer service to our users through problem resolution and process demonstration
  • - Educates users to reduce reoccurring issues by offering solutions to problems in a proactive way
  • - Administers file backup systems
  • - Creates and maintains technical documentation
  • - Performs other duties as assigned
EDUCATION, EXPERIENCE, AND COMPETENCIES:
  • - 1-3 years of experience, including support of Microsoft products, PC hardware and software. 
  • - Network + Certification or equivalent experience/knowledge
  • - A+ Certified or equivalent experience/knowledge
  • - Experience troubleshooting thin clients, PCs, scanners, portable handheld terminals, laptops, tablets and cell phones
  • - Experience troubleshooting and maintaining laser printers and zebra printers.
  • - Inventory management skills, a plus
  • - Ability to multi-task and manage multiple customer requests
  • Ability to work overtime and various shifts
  • - Ability to prioritize work based on department and manufacturing objectives
  • - Willingness to work flexible shifts and schedule including weekends, nights, and holidays
  • - Must be highly self-motivated and customer-centric
  • - Excellent written and verbal communication skills
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